Support

A quick guide and help for TruchiChat. If you can’t find an answer, write to us. This page has the same information as the Support section of the app.

Getting Started

1. Install TruchiChat.
2. Choose your name and create your account.
3. Generate a QR code or scan the other person’s.
4. Once you’re connected, you can chat and call.

Common Problems

• Messages don’t arrive: check your internet connection; close and reopen the app; make sure the other person hasn’t blocked you.
• Notifications: iPhone Settings → TruchiChat → turn on Notifications. On Android, Settings → Apps → TruchiChat → Notifications.
• Calls with the app closed: allow notifications and open the app at least once after installing it.
• A call that won’t start with “Hide My IP”: on iPhone and on Android, if your address can’t be hidden, the call doesn’t go out and the app tells you. Try another network or turn the option off in Settings.
• Video too large: up to 100 MB after compression; a photo, a file or a view-once video, up to 50 MB.
• Your contact’s key changed: open the chat’s info screen, compare the safety number and accept it.
• New phone: create a new account; the keys never leave the phone, so they can’t be recovered.
• Messages after unlocking: open the app with the iPhone unlocked to sync.

Blocking and Reports

On the contact’s info screen: block or report. When you block someone, you stop receiving their messages and calls. A report sends who the person is, the reason, your details and which chat it’s about; never what’s in the chat.

Deleting Your Account

In the app, Settings › Delete Account. Without the app, see the steps in the privacy policy.

Recommended Security

• Turn on the app lock in Settings.
• Compare the safety number in person or through another channel you trust.
• Don’t post your invitation QR code publicly.

Privacy

Full privacy policy

Contact

Technical issues, privacy or serious abuse: soporte@truchichat.com

We also reply in English.

Website: truchichat.com · API: api.truchichat.com